GDPR Compliance

Retrium is compliant

Download our DPA as a read-only pdf

Overview

Retrium has implemented processes and procedures to ensure we meet both our Data Controller and Data Processor obligations under the European Union’s (EU) General Data Protection Regulation (GDPR).

It's important to note: GDPR does not have an accredited certification method, which means there is no GDPR-approved way to demonstrate compliance. If you have questions regarding our compliance please reach out to privacy@retrium.com and we will gladly answer any questions you may have.

Security

  • Retrium has strong data protection controls including encryption of data in transit and at rest, in order to safeguard Data Subject’s data from unintended disclosure or misuse.
  • Retrium follows industry standard best information security practices and rigorously tests its products to proactively remedy bugs and vulnerabilities.
  • Retrium maintains incident response and notification processes which are reviewed annually.
  • Retrium has procedures in place to ensure data recovery and data integrity, so that customer data is not lost or inadvertently corrupted.
  • Retrium provides assurances that the customer retains full control of their data.
  • Retrium's key data sub-processors, e.g. Amazon Web Services (AWS), all maintain rigorous security standards (SOC2 and/or ISO 27001 certifications, where possible), and undergo annual vendor reviews.

Contractual Agreements

Retrium provides Data Processing Agreements to any customer who may need them. Included in the Data Processing Agreement are standard contractual clauses for data transfer to third-party countries. These clauses ensure our customers can transfer data to countries outside of the European Economic Area (EEA) in order to be able to use the Retrium platform. Furthermore, Retrium has Data Processing Agreements in place with all sub-processors where required by law.

Recommendations for Retrium Customers

We believe security and privacy are a shared responsibility between vendor and customer. Retrium is committed to helping you successfully meet your GDPR privacy requirements. It is important to understand your obligations related to the GDPR regardless of where your organization resides.

  • Read through and understand the regulation. Multiple languages and formats are available here.
  • Perform a gap, or impact, analysis to determine if there are any controls or processes which need to be put in place to adhere to the regulation. If necessary, implement those changes.
  • Review the personal information shared with Retrium, including any integrations you may have, and ensure you are not sharing or storing any unneeded or sensitive (SSN, driver’s license, credit card #, passport #, etc.) personal data.
  • Determine if you require consent from Data Subjects in order to process their information. If so, update your consent collection and any forms or APIs if necessary.
  • Review any processors, including Retrium, which may store or process sensitive information. Ensure they have the proper processes and controls in place and establish Data Processing Agreements where necessary.
  • If you or your company wish to have their data completely removed from our systems please email privacy@retrium.com.